Microsoft pin reset not working. 3) Sign in as normally.

Microsoft pin reset not working Mar 12, 2024 · Use Microsoft Account Password: Instead of using the PIN, try signing in with your Microsoft account password. Do you have… May 31, 2022 · The "Windows security pin" is used as an alternative to a password to access a the owners account at the local computer. I chatted with Microsoft and the only way we could get it fixed was a system reset. Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. I am given the option to rechoose a pin but then it gets 2FA successfully and tries to change the pin but fails. Please help, I have tones of data/files in there to work with. It prompts to sign in Microsoft and send a verification code. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Select "Forgot my PIN" and follow the prompts to reset your PIN. Resetting Your PIN: If you're able to boot into Windows normally, try resetting your PIN through the Accounts settings. " When clicking "Setup my PIN" notting happen, got empty screen (see a photo enclosed). The problem is that you need to sign into WIndows to reset the PIN but you don't have the password needed to do this. Now, you’ll need to set up a brand-new PIN: Go to Settings > Accounts > Sign-In Options. If the PIN is not working in Windows 10, you can simply use the "I forgot my PIN" option to fix Windows Hello PIN not working. Click on it and then click Get Started. My pin has stopped working and it won’t let me reset. Click to set up your PIN again Jan 19, 2024 · Hi , Sabya here, Independent Windows Adviser. Method 2. Hope you are doing well. Disable Driver Verifier: Access Command Prompt from the Advanced Startup Options or Windows Recovery Environment (WinRE). Under Manage how you sign in to your device, select PIN (Windows Hello). Please keep me know if this worked for you. Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. We weren’t able to set up your PIN. Apr 8, 2023 · If the previous method did not work for you, there may be another option to reset your PIN without an internet connection. Specifically, when users attempt to reset their PIN from the Windows logon screen, the process fails to initiate. Proceed to the next step to set Nov 17, 2022 · Normally this isn’t a problem but for whatever reason every combination of pin I feel like I put in is not working. It did not work to reset the yubikey because the yubikey is setup by yubico not to be reset. Detailed instructions can be found in the "Fix a corrupted user profile" section on the Microsoft support page: Troubleshoot problems signing in to Windows - Microsoft Support Jan 10, 2024 · But lock screen forgot pin or forgot password option not working. When the deletion is completed, restart your PC and login to Windows with your account password. * Note: If you cannot login using your account password, login in to Windows using the Administrator account and then reset the user's password. If wifi is not connected, when i press 'forgot password' it says I want a internet connection. Type the following command: net user NewUser /add Mar 10, 2022 · Hi Simon. Here’s how. Follow the prompts to reset your PIN using your Microsoft account password. Try restarting your device and then see if you are able to reset your PIN. Apr 26, 2018 · Click Add a PIN and add a new PIN code for your account. Click Add a PIN and add a new PIN code for your account. For nondestructive PIN reset, you must deploy the Microsoft PIN reset service and configure your clients' policy to enable the PIN recovery feature. com Jun 23, 2020 · When you click on 'I forgot my PIN' it loads for 2 seconds, then does nothing. By Shan Aug 1, 2024 · o Press Windows + I to open the Settings app. If you forgot your PIN and need to reset it, you can do so from the Windows sign-in screen. - Power off multiple times during boot: always returns to login screen. Reset PIN from Sign-in Screen: On the sign-in screen, select 'I forgot my PIN' below the PIN entry field. But the PIN doesnt work correctly in the end pc side. You can reset the PIN when you’ve already signed in. If you use a Microsoft account on your Windows and forgot your PIN, you can reset your PIN from the Windows lock screen without having to log on to your Windows desktop. Kind Regards, Charity Mar 1, 2021 · To reset your PIN: 1. Dec 30, 2024 · If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. https://www. If you're unable to log into your Windows 11 computer because you've forgotten your PIN and can't use other sign-in options like fingerprint, here are some steps you can try to regain access without resetting your laptop: Feb 13, 2025 · Harassment is any behavior intended to disturb or upset a person or group of people. Click on Windows Hello PIN. g. Jul 11, 2024 · Reset the Windows Hello PIN: Log in to the computer using the Microsoft account password, follow these steps to reset the Windows Hello PIN: a. When tryied to reset the yubikey though and then it said take the yubico key out and reinserted the security key a circle with an x came up saying May 16, 2024 · I have Windows 11 machine, Windows Hello for Business is setup and working, also PIN reset is working from Accounts setting area where Face and other settings are. 3. Follow the prompts to reset Dec 29, 2024 · Reset Windows Hello PIN for Each User. This folder stores PIN-related settings, and deleting it can help reset any Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. While I was changing it, my device was logged out and the PIN code was no longer available. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Click on the Lock Screen to show the password field. Dec 31, 2023 · Please note that this is a public Microsoft forum where there are only gamers like you, we are not Microsoft employees and there are generally only Xbox or PC console players here. But not working from CTRL-ALT-DEL, after authentication, white screen with… Feb 13, 2025 · Once logged in, create a new Windows user account, set a new password, and transfer all your files from the old account to the new one. Here's how to do it. If there are multiple accounts on the device, choose the one you need to reset. - shift+ restart (right & left both) restarts to login options. 3- Select Troubleshooting. How nondestructive PIN reset works Mar 7, 2022 · Alternative login using fingerprints also fail. On my W11 laptop, without having a log in, I can not reset my WHFB PIN from lock screen with the "I forget my pin Feb 9, 2025 · I just swapped out a motherboard (Asus ROG Strix x870e-e) for a different motherboard (MSI MPG X870e Carbon) and now when I boot up Windows 11, it gives me an error: "Something happened and your pin isn't available click to set up your pin again" However when I click where it says to reset it, I get a blank window and can't actually reset my PIN. Since I did not want to change my pin I opted to reset the yubikey. These are you system Specs May 6, 2024 · This method, just like Fido keys and biometric, seems to work flawlessy except that the "forgot PIN" link at the login prompt does not show anything on windows 11 machines. Restore or reset your PC. Nov 26, 2022 · To reach the Winre Repair Mode or Bootable Media to try the above steps or others I will give you, use whichever method works in this link to get into Repair Mode so you can do the necessary repairs or do a Reset: Dec 10, 2023 · Select the option to boot Windows normally. 3) Sign in as normally. Not with the know good PIN. Kind Regards. Yes, that is right, this kind of issue usually occurs when there's a work or school account connected on the device. This can help you gain access to your account and then you can attempt to reset or update your PIN. or you may try this option Open Start, type: CMD Right click CMD Click Run as administrator Type following command and press Enter key: icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET Close Command Prompt. What should I do to fix it? I asked compter service who fixed the laptop and they said is normal, and I should have an option to log in through Microsoft account and reset a PIN, but I have no such option. Reset device passcodes with Microsoft Intune | Microsoft Learn Aug 12, 2023 · We could not try to remove the pin entirely as it was greyed out in the settings and there was no option to disable windows hello without making a registry edit or using group policy which would have affected all users on this machine and each machine we had to do this on and would not have been practical to go through and reassign a new pin Mar 25, 2023 · After around 5-6 months I didn't use my microsoft product on my PC. I'm Greg, 10 years awarded Windows MVP, here to help you. Close Command Prompt. But because my PIN code was exposed, I tried to change the PIN code. Jan 1, 2023 · If you have set up a Microsoft user account or local user account, you can use it to log in with a password. If your PIN continues to be unresponsive, resetting it may be necessary. I verify the email and it says it’ll send a code but I never receive one. Nov 11, 2022 · Hi, so recently my PIN quit working. Step 1: Press the Windows key + I to launch the Settings app. Mar 17, 2021 · If you resolved it using our solution, please click "Accept Answer" on a reply to help other community members find the helpful reply quickly. Other keyboards have the same problem how do I reset the pin for my PC (on another device) through my Microsoft account ? Dec 6, 2024 · Reset and reconfigure the PIN: Go to Settings > Account > Login Options to reset the PIN. I can see here that your PIN is not working and you're not able to set it up. Therefore I cannot access account settings to reset my pin and the “forgot my pin” message has also vanished so I have no way of logging in. 2. I doubt there are any users who have problems with a Nintendo here. Jun 7, 2024 · I entered the key and my laptop restarted. But not working from CTRL-ALT-DEL. 4) Use the command prompt to reset the PIN: If you are able to enter Safe Mode, you can try to reset the PIN using the Command Prompt: 1. Go to Security tab and grant yourself Full Control then delete NGC folder 4. This morning, I attempted to login to my laptop, but realized I had forgotten my PIN (I usually use the fingerprint scanner). This can be frustrating, but fortunately, there are ways to fix the problem. First select the 'System restore' method and see if you can reset your Windows Hello PIN. Reset your PIN: You can try resetting your PIN. Cloud Trust WHfB. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. Think of PIN like the Lock Screen pin for your smart phone. Here’s how to do that: Go to Settings > Accounts and locate your account. Finally, the option to log in with password is gone. Click to set up your PIN again. Select “Enable Safe Mode” and try to see if you can reset the PIN. Windows 10 PIN Not Working. Have you tried to boot your PC in safe mode and check if you can log in? 1. It will give you an option to change your PIN, although it does warn you will lose files or whatever. Mar 30, 2024 · Part 2: Solutions to Fix Windows 10 PIN Login Not Working. Disclaimer: Microsoft does not provide any implied or other warranties and/or guarantees and is not responsible for the information you obtain from third-party linked websites or any technology-related support. 5- Select the Keep my files option. Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device Apr 24, 2024 · 3. May 15, 2024 · Hi, I have Windows 11 machine, Windows Hello for Business is setup and working, also PIN reset is working from Accounts setting area where Face and other settings are. " Nov 10, 2024 · Once logged in, you can try to reset your PIN or go to Settings > Accounts > Sign-in options, and under PIN (Windows Hello), you can choose to Remove the PIN and set it up again. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. PIN Reset from setting after login with password works. the utilman thing doesn't work if the windows account is tied to a microsoft account. Threats include any threat of violence, or harm to another. To resolve this, try a fresh start. On the login screen, look below the PIN text box. I forgot the password. But still when i click" reset my pin" on my logon screen. " Dec 1, 2024 · Then open file explorer->This PC->C drive->Windows->ServiceProfiles->LocalService->AppData->Local->Microsoft->NGC, back up the files in the folder to elsewhere, then delete everything in that folder (Do not delete the NGC folder itself). microsoft. If you think you set a BIOS password I would go back into BIOS setup to remove it, then continue with the steps I gave as one will always work to Oct 7, 2023 · - pin, no pin works - login options, fingerprint. On the screen it says your pin is no longer available due to a change in security system on this device. c. i have implemented whfb on our hybrid environment (cloud kerberos trust) and even setup pin reset(non destructive), the one mentioned above. Delete NGC -Start your PC as if Windows is trying to load (spinning dots), press and hold the power button for 5-10 seconds to perform a hard shutdown Jun 16, 2023 · Click to set up your PIN again. If none of the above steps work, try removing your PIN by going to Settings > Accounts > Sign-in options > PIN and then clicking on "Remove. Dec 28, 2024 · Tried to login to my computer. Once I’m actually on my desktop, I go into settings and try to reset my PIN but it says “something went wrong. Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. Try to a dd the Sep 12, 2024 · Usually, when you forget your Windows Hello PIN, you can reset the PIN directly on the sign-in screen using your Microsoft account credentials. These solutions have been tested by other Windows 10 users and they have successfully managed to fix and log in to their computer successfully. It's brand new Aug 13, 2022 · I got Xbox Gamepass on my laptop yesterday, and at the same time it asked me to create a PIN for my Microsoft account -- NOT the PIN to sign in to Windows -- so I made a PIN (unfortunately I have forgotten this PIN already). Dec 19, 2019 · I can't reset my Windows Hello pin. Reset PIN/Password from Another Account: If you have another administrator account on the same computer, you might be able to reset your PIN or password from there. On the next screen, create a new PIN and follow the instructions on the screen. 1) Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. Hi, If this question is still active, I have the same question but unfortunately those steps didn't work for me. May 25, 2023 · Hi all. Welcome to the Microsoft Community. Any suggestions? Nov 11, 2021 · Click on Windows Start > Go to Settings > Update and Security > Check for Updates. > In Safe Mode, log in with your Microsoft account password. Fix Windows Hello PIN problems on Windows 10. PIN and computer were working fine last night. Meanwhile, you need to make sure your computer is connected to the Internet. 2- Keep holding Shift and select Restart. This only happens on a couple of clients, the rest work perfectly fine. Unfortunately, a few days later I went to sign in and forgot the pin. The issue you are facing generally happens if Windows has corrupted files in the system or your profile is corrupted. Delete NGC folder and add a new PIN code Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. ” And so I have to sign in via password. Jan 18, 2025 · PC didn't reboot, so hard rebooted it, logged into windows, but told pin is no longer working. com, select “Sign in” and follow the instructions. o Navigate to Accounts > Sign-in options. Mar 6, 2025 · While Windows Hello for Business enhances security and simplifies the login process, it’s not without its challenges. If you're still having trouble, please let me know and I'll do Sep 21, 2022 · Good afternoon. I'll do my best to help you. The user can launch the PIN reset flow from the lock screen using the I forgot my PIN link in the PIN credential provider. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Oct 4, 2023 · Microsoft Store/account PIN not working – You may easily reset your PIN by going to the login page for your profile and clicking on the link that says I forgot my PIN. In the Mar 30, 2024 · On my W10 laptop, without having a log in, I can reset my WHFB PIN from lock screen with the "I forget my pin " option --> When I click on the option, it asks for my password - Then for mfa check and then I can define a new PIN. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Lock and unlock the PC with a PIN. To change the PIN, when you first turn on your computer, click on "Forgot PIN" and go through the steps. Dec 30, 2024 · 3. To start your PC in safe mode, please see Start your PC in safe mode in Windows 10. Go to Settings > Accounts > Sign-in options. Asks me to reset PIN again. I didn’t set up any alternative password so the pin was the only way in. When I give the permission nothing happens. Nov 7, 2024 · A. Mar 20, 2025 · I recently reset my PC and had set it up with a new pin. It’s not the same as your account password. Nov 21, 2022 · 6. When you try to reset the pin it just loops and says you need to log in with a pin. you can use that to create a new local account to at least get into the pc on something. PIN login should be working on your account. Nov 4, 2024 · Based on your description, I understand that after a power loss or even a hard reset of your computer, Windows says “Something happened and your PIN is not working. If you can't proceed to next method. This was a fairly new computer (Surface Laptop purchased a month ago). Microsoft allows users to set a new PIN if the current one doesn’t work. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Not with the known good password. I just go through this cycle of the pc saying it can't verify my pin, reset pin, and then not allowing me to reset my pin. You state that you have created a new pin four different times, unless the individual is trying to access your computer remotely. Look below the PIN text box: If the option I forgot my PIN is available, select it and follow the instructions to reset your PIN. Here, in the "Advanced Startup" section, click "Restart Now. Aug 30, 2023 · 1. Now, let us get started. If you still cannot reset the PIN, you can manually delete the Windows Hello information (including PIN) of all devices through the Microsoft account management website, and then reset the PIN to see if you can reuse the PIN: 1. By default PIN is four digits number only. Nov 22, 2024 · Non-destructive PIN reset: The user's Windows Hello for Business container and keys are preserved, but the user's PIN that they use to authorize key usage is changed. If you have access to Safe Mode or can log in via your Microsoft account, follow these steps to reset the PIN: Press Windows Sep 29, 2023 · Is Windows 10 not letting you in, even if you enter the right PIN? Here's how to fix it. In Safe Mode, press Win + X to select “Windows Terminal (Administrator)”. Reset PIN from the lock screen. 1. Switch to local account and add a PIN code Option 2: try to switch to local account, and the add a PIN code. Type C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and hit the Enter key. Click Login Options. Method 2: Using Group policy settings if you have Windows 10 Pro installed. 7. Check your password and click OK. Jan 23, 2025 · Click PIN (Windows Hello) and then click Change PIN to setup a new PIN* or Remove to remove the PIN sign-in option. But not working from Lock screen. Tried to deploy identify protection policy. Click on Accounts. Here’s how you can do it: Jan 31, 2025 · There was no way change the PIN in Windows settings. Steps: Jan 2, 2025 · This is PIN. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. I had this happen once before recently and a restart solved the problem. Internet is working fine. Try resetting it using your Microsoft account password. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jan 23, 2025 · Hi, I’m locked out of my computer (Dell Precision, W11) because I can’t get past the password entry screen. Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. DAT file assocaited with it. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. I tried several times, but none of the PINs were correct. When we restart the PC we can then no longer unlock it. After Cclick on forgot pin nothing happend in lock screen… frustrating. If you are having trouble logging in to safe mode, try other options in the recovery screen. See this link: Restore or reset Surface for Windows - Microsoft Support. NOTE! – You should only reset your PIN if you forgot it or Apr 9, 2020 · Open the Run dialog box by pressing the Windows key and the R key together. Under "PIN", click on "I forgot my PIN". PIN Reset from lock screen does‘t work. Aug 19, 2022 · Use the password sign-in option if your PIN still doesn’t work in safe mode. Press "win + i" to open the settings, go to "Accounts"-"Login options"-"PIN", and then manually set your PIN. delete the temp folder within the NGC folder Now go to Settings > Accounts > Sign-in Options. If you cannot log into Windows, you can reset the PIN in Windows 11 from the lock screen. Enable "Turn on convenience PIN sign-in" using Group Policy. You will need to sign in to your Microsoft/Live account to make this work. Method 3 : Remove PIN and add it again. Here are some possible solutions for when your Windows PIN is not working: 1. Nothing happens. o Under PIN (Windows Hello), select I forgot my PIN. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once, deleted successfully. If your Aug 20, 2023 · Once in Safe Mode, see if you're able to access your computer and reset your PIN or password. That is it. Method 4: Create a new user account from the command line. Reset this PC. Jan 7, 2025 · Method 2: Reset the PIN via "I Forgot My PIN" Option. Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. Jan 14, 2025 · Fix a corrupted user profile in Windows - Microsoft Support (The steps for Windows 11 and Windows 10 are similar) If all the above steps do not solve the problem, the final option is to consider backing up your files using Notepad and then reinstalling Windows. a. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. Follow the prompts to reset your PIN. Under Windows Hello PIN, select "Add a PIN" or "Set up PIN again. In the PIN section, click I forgot my PIN. Here are some troubleshooting options: 1. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Non destructive is enabled, 2 apps are already allowed in M365 portal which are required for PIN service. See here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Choose Sign in with a Microsoft Account instead. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart . Mar 20, 2019 · It is telling me my pin is incorrect, which is a load of rubbish as its not, however I cant reset the pin. thewindowsclub. I have tried to reset the passcode on lock screen, but it doesn't work either because my domain credentials aren't tied to the passcode portion. Type verifier /reset and press Enter May 15, 2024 · I have Windows 11 machine, Windows Hello for Business is setup and working, also PIN reset is working from Accounts setting area where Face and other settings are. When I went to sign in next, it says it can verify my account. Reset Your PIN. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. Contact me if you need anything else. It’s not the same as password. Click on Sign-in options. 6. Reset your PIN when you aren't signed in. It tells me the PIN is incorrect even though it's not, I've even changed it multiple times trying to fix the issue. I can see event id 5061 failure with defaultuser100001(likely locally created user for pin reset) Jun 26, 2022 · Hi Luka. Laptop stopped booting, and returned to manufacturer for repair. Feb 27, 2025 · After that, we can first try to delete the NGC folder to reset the PIN of each user account (your current account PIN may also need to be reset after doing this). Enter the following command: Whenever it asks for my pin it does not input letters only numbers seem to work. Jan 11, 2022 · 4. To learn more, see Restore or reset Surface for Windows. It is saying 'pin reset is in progress' and it has been telling me this for some time now. I am running Windows 10-64bit on my home laptop. Microsoft strongly recommends not to reset the PIN; rather, they recommend changing the PIN if possible. Mar 20, 2020 · Hi Henry. Aug 13, 2019 · Choose Sign in with a Microsoft Account instead. Jan 20, 2025 · 1) Sign into a brand new Windows 11 Pro install. Click the “I forgot my PIN” link. Do you remember setting it up? If not you can reset it but reset it to four digits number. Open Settings. However, in this case, the issue seems to be quite complex where Windows is preventing you from resetting your Windows Hello PIN. Now the PIN login should be working again. 4- Choose Reset this PC. If you see “I forgot my PIN”, select it and follow the instructions to reset your PIN. If the above method does not work, try creating a new user account: Open “Command Prompt (administrator privileges)”. I'd say try a restore if you have a restore point first. I have tried entering my password, but the system still requires the PIN, and I don't see any option to reset or recover the PIN on the login screen. Feb 8, 2025 · I have a similar situation, face and pin not recognised after a windows update, but also no option to log in with a username & password , only options are face or pin. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. Go to account. If you are experiencing the reported problem on computers that have been set up for an organization (e. Once done, you can reset the login PIN to fix the problem. o Follow the prompts to set a new PIN. One such issue I recently encountered involves the PIN reset functionality. Tick the box in File Explorer View tab to Show Hidden Files. Go to Settings > Accounts > Family & other users, and add a new user with Apr 26, 2024 · i have the same issue. I was able to login yesterday. There are no internet options showing. Restart your PC and verify that you can login with the new PIN. However. If I choose "Sign-in options" it requests my password, when I enter it, it does not recognize that either. That’ll delete and reset your Windows Hello PIN. You will need to click on the “I forgot my PIN” hyperlink option, as shown below. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Jun 14, 2023 · In Windows 10, navigate to Settings > Update & Security > Recovery. 4. I. Feb 12, 2025 · 5. May 11, 2020 · I was able to get mi pin to work simply by going to settings->accounts->your info->then click on sign in with a local account instead then after i complete that restart laptop repeat the process, settings->accounts->your info->then sign in with microsoft account after you do so itll ask if you want to set up face recognition then will ask to Corrupted or missing system files may cause the PIN reset function to not work properly. Nov 21, 2024 · C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Enable hidden items from the "View" tab. Is your Windows 10 PIN not working? Follow these steps about how to change Microsoft PIN in Windows 10. Click Remove to delete the existing PIN. Restart you PC to verify that the problem is fixed. I then signed into Windows through Account 2 and used Windows Hello to set a PIN for Account 2. Click Accounts. Addressing the BSOD. f. Click on the Start button. Aug 16, 2024 · Thank you for your feedback. It is that simple to reset Windows 11 PIN from the Settings app. Jun 8, 2022 · Obviously, we were confused, but I decided to log out of the account she was currently using for Windows(Account 1). Choose I forgot my PIN option. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. I believe I have everything setup in place for PIN reset to work but it doesn’t :( configurations profile ( PIN recovery ) is setup in Intune and successfully deployed Microsoft pin reset production in AZURE is enabled. 5) Windows works. I'm stuck in the login page. Once you've reset your PIN, try logging in to your Minecraft account again. this will not work. Locate and delete the NGC folder. To do this, go to Settings > Accounts > Sign-in options > Windows Hello PIN > I forgot my PIN and then follow the instructions. Locate the Ngc folder and delete it. And when I Apr 21, 2023 · 3. Doesn't do anything. If you still can't reset your PIN, you may need to reset Feb 2, 2025 · Go to Settings > Accounts > Sign-in Options > PIN (Windows Hello) and click Set. You can try again, or skip this step and set up a new PIN later. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Detailed instructions can be found in the "Fix a corrupted user profile" section on the Microsoft support page: Troubleshoot problems signing in to Windows - Microsoft Support. Jan 27, 2025 · 3. Now when it boots it says Your PIN is no longer available, due to a change to the security settings on this device. Please help me make my PIN code available to enter normally again. g. For some reason when I boot up my computer it says something like “Something happened and your PIN is unavailable. 2) Select Work or School account. If signing in with a password isn't possible or you prefer resetting the PIN directly, you can use the "I forgot my PIN" feature. Feb 4, 2021 · As to the Windows 10 password, I gave everything possible to try to change it, and if that doesn't work how to swap out the account for another while saving files, or do a Reset or the Clean Install. Apr 14, 2024 · Hi, Kareena Chin wing. So I go to forgot pin to reset my pin and it won't let me. Aug 24, 2024 · When I try to reset the pin it just takes me back to the startup screen but does not give me the option to change it. I'm trying to use my Microsoft account on my daughter's pc through her Microsoft user. That's it, PIN login should be working now for your account or 1. I have the Microsoft PIN Reset Client & Production enterprise apps correctly installed and the device policy successfully deployed to the affected clients. We have the same Issue on all Windows 11 Devices. Click Sign in with a Local Account instead. " After that, restart your device and then try setting up a new PIN. Jan 9, 2025 · Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. Learn how to reset Micros Aug 6, 2024 · Solution 1. Verify your account information Make sure you are using the correct email and password for your Microsoft account. 1- Hold the Shift key and click on the Power icon in the lower right corner. Then select Start > Settings > Accounts > Sign-in options > PIN (Windows Hello), and select I forgot my PIN. Manually Deleting a PIN Profile. Try creating the PIN again or check for system updates. Windows 10 PIN not working after update/BIOS update/sleep – Many users reported this issue after a major Windows update. d. It says something happened and my PIN isn’t available. Nothing. If you use more than one keyboard layout, make sure the keyboard language you’re trying to use is selected. Restart your PC and try to add a Windows Hello PIN again. Let''s try resetting the PIN to see if that fixes that part of it: Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. If none of these steps work, there may be a need to Reset your Surface, this will remove all files so make sure to backup before doing so. After that, you will see that a Set up button appears in Windows Hello. Here's what you can do: > Restart your computer and boot into Safe Mode by pressing the F8 key repeatedly as the computer starts up. In NGC folder delete all the files. Click on "I forgot my PIN" and follow the instructions to reset it. Jan 16, 2025 · Once logged in, create a new Windows user account, set a new password, and transfer all your files from the old account to the new one. Step 1: On the sign-in screen, select Sign-in options, then choose the PIN icon. It’s local to your device only. Dec 19, 2024 · But I usually use the PIN code because the camera is no longer working and I forgot the password to log in in option 1. I found that the app required a new login and when I try to login it asks for a PIN which I already forgot 2-3 years ago. We tried to log into Minecraft again using Account 2 and its new PIN, but Windows Security says it's incorrect or "a dictionary Apr 1, 2021 · Follow the steps below to reset Windows and remove your old PIN. So I choose the forgot my pin option. Jan 18, 2025 · Troubleshoot problems signing in to Windows - Microsoft Support. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. I have removed my fingerprint and the . Select Settings. Pin recovery is set via GPO, dsregcmd /status show that Canreset attribute is set to DestructiveAndNonDestructive, and Microsoft Pin Reset Service Production/Microsoft Pin Nov 22, 2024 · Identify PIN Reset allowed domains issue. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. Feb 13, 2024 · So why do I have to change my pin. 5. What am I doing wrong? I still can’t do forgot my PIN to change it on windows login screen. It is possible that there is an issue with your account profile, you can try creating a new local account to test the issue. installed on your PC may conflict with the PIN reset feature of Windows Jan 19, 2020 · Split from this thread. Dec 15, 2024 · However, have you tried resetting your password by selecting "I forgot my password" and following the steps to reset it? If resetting your PIN or password is not an option, you can try the system recovery method on your PC without affecting your personal files and see if you are able to sign in with your PIN again normally. I have a hybrid AD joined PC enrolled to the Intune. b. Feb 17, 2025 · Option 1: Reset forgotten PIN from Windows lock screen; Option 2: Reset forgotten PIN in the Settings app; Reset forgotten pin from Windows 10/11 lock screen. 4) Set a 6 digit PIN . Sep 21, 2021 · Hi EO. Nothing has worked. Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. look for NGC folder then right click on it and select properties . We can sign into Office apps. Reset the PIN Using the Settings App. Thanks Check that you’re entering the right information: a password in the Password field or a PIN in the PIN field. Spread the loveIf you are a Windows 10 user, you may have experienced issues with the PIN not working on your device. I DO NOT have the option to "Remove" the pin in the "Sign In Options" settings. They do not make it easy when you forget your password, or else anyone could say they're you and get into your account. When I click to setup PIN, it says I will need internet for this. Delete the NGC folder: Another method is to delete or rename the NGC folder, which will reset the PIN. After the reset, facial recognition started working again as did the option for a PIN. When I clicked on 'Set up my PIN' it leads to 'Microsoft account' page but after 1-2 seconds it switched back to the main screen asking for setting up my PIN again. Feb 15, 2023 · I created a 4 digit pin and logged off. Follow the prompts to set a new PIN. If it's working, then a 3rd party application may have caused the issue. 6- Follow the instructions on the screen to reset Windows. The operating system should always go with the BIOS. Then login to Windows using the new password. 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. Selecting the link launches a full screen UI for the PIN experience on Microsoft Entra join devices. I also had problems trying to type in a new pin, it would now add any letters to the box until I ticked the 'add character and numbers box'. Apr 11, 2023 · I'm Christine, a Windows user like you. If the Windows Settings page does not delete the PIN file properly, you can manually clear the file and regenerate the PIN configuration. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Dec 15, 2024 · If command prompt is not working then follow below steps : 1. Microsoft Account: If you receive the message "Password/PIN incorrect" when trying to login to Windows 10 with a Microsoft Account, navigate to Microsoft Reset Password Page and follow the on-screen prompts to reset your password of your MS Account. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. you can try to share the work with OneDrive as an alternative. Type following command and press Enter key: icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 3. To do so you must be logged as Administrator. Jul 16, 2022 · When I purchased this laptop I went ahead and created a new Microsoft Account, but it wants to set the PIN up using the old email account. Log in to Windows with each user's account to reset their respective Windows Hello PIN. It says "your credentials could not be verified" but password works. So I tried getting in with my new Jan 13, 2025 · I'm trying to log into the Xbox app on a Windows 11 pc but it won't accept the PIN. - "I forgot my pin", opens a window titled 'Microsoft Account's, returns to login screen. o Follow the on-screen instructions to verify your account and create a new PIN. Step 2: Click on the I forgot my PIN link below the PIN entry box. If the PIN is not working in safe mode, then a reset is suggested to correct the problem. Therefore, I logged into another profile and reset the password on that account. Feb 14, 2021 · Without it see if you can go into Settings > Accounts > Sign In Options to remove the PIN. If you’re using a Microsoft account, you can switch between entering a PIN and a password by selecting Sign-in options . But when I connect wifi and try nothing happens (loading circle appear for few seconds) But for 'forgot pin' , nothing happens whether or not the internet connection connected. Follow the on-screen instructions to set up Windows Hello again. Now delete all the contents in the NGC folder; Restart the PC and then add PIN in Windows Settings. Please let me know how it goes and hopefully it Nov 11, 2021 · Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Click PIN (Windows Hello) and remove the current PIN; Now check if you can set a new PIN; I hope I have helped, see you soon! Nov 17, 2024 · The login screen asks for both my Microsoft account password and PIN, but I can’t remember the PIN. I can see event id 5061 failure with defaultuser100001(likely locally created user for pin reset). Please click to reset your PIN”, I know exactly how you feel! Please allow me to explain to you why this problem occurs. Apr 2, 2024 · Did you find any solution. When Windows 10 PIN login is not working, you can try the methods below. Open Command Prompt as administrator. Sep 10, 2024 · Win11 microsoft pin reset code email not being received at listed email address, Unable to login. If resetting your PIN doesn't work, you can try signing in to your Minecraft account using your email and password instead of your PIN. Oct 22, 2021 · There are some cases that you forget Windows 11 PIN or your Windows login PIN stopped working. The fingerprint scanner glows green, but when I swipe my finger I get this May 15, 2024 · I have Windows 11 machine, Windows Hello for Business is setup and working, also PIN reset is working from Accounts setting area where Face and other settings are. Next, select “Security”. zevz xkrax xmmt ymq donmtgj ucnlw frqyg vwkmi pfnqct onjegr dfxyr hgvfyuwy iosq vvae mauqvahs